Panasonic Communications Assistant Business Productivity Software Suite

Panasonic
Communications Assistant converges your telephony with screen based
presence, availability, unified messaging, instant messaging, and a
variety of collaboration tools, to  simplify and enhance real-time
business communications.

Working in conjunction with Panasonic KX-NCP Network
Communication Platforms – this software application enables you to
implement unified communication by blending powerful point  and click
telephony with rich presence, availability, integration with Microsoft
Outlook®, integration with popular TAPI enabled CRM desktop tools, and a
variety of collaboration tools.

Mode

Targeted Solution Benefits

Communication
Assistant Basic

Point and click unified communications
for desk based or remote workers

Helps you visually control all your communications from your PC.

Communication
Assistant Pro

Point and click unified communications
for desk based or remote workers.
Provides users with real-time rich
presence information

Helps you visually control all your communications from your PC. Stay informed of
users availability where ever they may be.

Communication
Assistant Supervisor

Team supervisors to monitor
employees’ call activities.

Helps you to visually manage all your group members telephony activities

VoiceMail
Assistant Module

Enables access to unified messaging

Allows users to check their voicemail messages visually from PC as well as forward messages to others as .wav files.

Applications

Communication Assistant
Voicemail Assistant

VM Assistant allows Unified Messaging functionality – allowing users to
access via computer – any voice messages left for them in the order
they prefer to retrieve.

Communications Assistant
IP Softphone

The Panasonic Communication Assistant IP Softphone module allows road
warriors, sales and support staff, or any other power user to use their
computer as an IP Phone for anytime, anywhere access to unified
communications. The user simply needs to connect to the corporate IP
network over a secure managed broadband connection to enable the IP
Softphone.

Integration with Microsoft Outlook
Communication Assistant seamlessly integrates with Microsoft® Outlook®
allowing users to easily dial contact phone numbers and receive incoming
call pop-up alerts. A small dockable toolbar appears within Outlook,
allowing users easy access to advanced telephony applications.

Features at a glance

• Point and Click Call Control
• Rich Presence Functionality
• Team Collaboration Tools
• Instant Messaging (Chat)
• Visual Voice Messaging
• Unified Messaging (KX-TVM50/200)
• Integration with Microsoft® Outlook®
• Door phone and IP Camera control
• Call History, calls made, calls missed

Call Centre Features
• Agent Login/Logout and Wrap-up
• Supervisor Group Call Monitoring
• Supervisor Call Management