KX-NCV200 Main Cabinet

KX-NCV200 Main Cabinet

Panasonic
KX-NCV200 ACD Server and Integrated Voice Processing System.  Up to 24
ports, Up to 100 hrs Recording Time and 1024 Mailboxes

The
Panasonic KX-NCV200 ACD Report Server with built-in Voice Messaging is a
perfect plug-n-play solution that can significantly enhance call centre
operations and quickly provide tangible cost benefits.

The
KX-NCV200 provides a real-time view of the activity of your staff and
call traffic and is ideal for managing contact centre type operations.

Facilities include:

  • Wall-board display capability
  • On-demand and scheduled reporting
  • Full voicemail and auto-attendant features.
Wallboard Screenshot

Wallboard Screenshot

The
KX-NCV200 system allows companies with all forms of customer-facing
departments as well as call centres to greatly benefit from
sophisticated real-time agent and queue monitoring, detailed performance
monitoring and analysis, comprehensive reporting and overall call
centre performance visualisation.

The built-in high capacity
feature-rich Voice Messaging system can enhance business image, reduce
workload by providing auto attendant and voicemail features, perform
call recording to help train agents as well as improve customer service,
and help support busy agents by handling customer calls. The system
even supports e-messaging, providing unified messaging to users so that
they can receive their voice messages as wave (.wav) file email
attachment.

Example of ACD Report

Example of ACD Report

The
ACD Report Server with built-in Voice Messaging is a perfect
plug-n-play solution that can significantly enhance call centre
operations and quickly provide tangible cost benefits. 

The
Panasonic KX-NCV200 ACD Report Server comes with an easy and intuitive
Windows based ACD Report client software package allowing team
supervisors and management staff of informal call centres with extensive
monitoring and reporting right at their fingertips.

This
allows call centres to have a real-time view on agents, groups, queues,
and system-wide performances, as well as extensive offline reporting
and data processing – providing tangible business performance visibility
so critical in achieving productivity gains.

Clearly
knowing real-time operating performance is vital to optimising call
centre management. Up to 3 supervisors can use the ACD Report Client
software allowing multiple supervisors to manage and monitor their own
team members simultaneously.

The ACD
Report Client software lets supervisors monitor parameters, such as the
number of active calls, agent status, queue status and agent/group
performance.

As an example the following parameters can be monitored:

  • Incoming calls
  • Calls Waiting in Queue
  • Last Call
  • Total Calls
  • Answered Calls
  • Logged-in Agents, etc